Recently I stumbled across an interesting article talking about Microsoft, Opensource and ITIL where ossim was being mentioned. (the article can also be found googling for "ossim itil microsoft" in case the link breaks).

I've never been very keen about learning ITIL either (although I've heard about it everywhere during the last year) but this really caught my attention. In that paper ossim gets referenced only on the "security management" section, but I think that's mainly caused by ossim being hard to install, setup and understand when that article was written, so I thought I give it another try from my point of view, taking the included tools into account for the different ITIL sections.

So, the goal of this article would be to extend and improve that other article, giving a thought about how I'd approach all those ITIL recommendations from an OSSIM point of view.

The Information Technology Infrastructure Library is comprised by two main sets and a series of subsets (from what I've read on that article and the wikipedia):

• Service Support
• Service Delivery

Note: The definitions after each topic have been quoted from the MS article since they're small and concise.