AlienVault Support – the assistance you need, when you need it
AlienVault offers a variety of maintenance and support options to meet the needs of its various and diverse customers. Our AlienVault support offerings include customer support service featuring expert technical support engineers who are available by phone, online by email. In addition, you’ll have access to our AlienVault Knowledgebase, on-demand product training and videos, detailed descriptions of resolved issues and more.
Easy-to-use technical resources – without the hassle
AlienVault Support & Maintenance programs help you maintain your critical security objectives with prompt, effective assistance and resources.
Key Support & Maintenance Features:
- Access to minor releases and patch updates
- Superior security knowledgebase and expertise on network infrastructure
- On-demand training and step-by-step video tutorials
- Flexible reporting & response – contact us via phone, email, and the web
Maintenance and Replacements – just a click away
AlienVault offers a LightSpeed Replacement Service for all hardware appliances. If you ever have an issue with your hardware a replacement unit will be shipped with priority shipping within 48 hours of being informed of the issue. After three years of LightSpeed Replacement Service, you will be entitled to a FREE hardware upgrade. LightSpeed replacement is free for the first year with any hardware appliance purchase.
Each alarm provides detailed and customized instructions on how to respond and investigate.
Centralized, web-based administration makes it easy to optimize your USM installation.
Executive dashboards provide overviews and click-through details about your security and compliance posture.
Automated asset discovery provides granular details on all discovered devices in your network.
Targeted guidance eliminates the guesswork associated with integrating data sources and provides precise suggestions for improving visibility.
Built-in network flow analysis provides all the data you need for in-depth investigations – including full packet capture.
Secure storage of raw event data satisfies regulatory compliance requirements while an easy-to-use interface allows for quick searches.
AlienVault's Open Threat Exchange tracks malicious actors across the globe – and feeds this into your USM installation – enabling you to stay ahead of the threat.
Real-time security intelligence identifies attackers and their methods for effective incident response.
Built-in network IDS, host-based IDS, and wireless IDS results in more accurate event correlation, faster deployment and simpler management.
Built-in vulnerability assessment simplifies security monitoring and speeds remediation.
