AlienVault® USM Anywhere™

Creating ServiceNow Response Action Rules

Role Availability Read-Only Analyst   Manager

You can create orchestration rules in USM Anywhere that automatically trigger a ServiceNow response action when eventsAny traffic or data exchange detected by AT&T Cybersecurity products through a sensor, or through external devices such as a firewall., alarmsAlarms provide notification of an event or sequence of events that require attention or investigation., or vulnerabilitiesA known issue or weakness in a system, procedure, internal control, software package, or hardware that could be used to compromise security. match the criteria that you specify. For example, you might create a rule where USM Anywhere automatically creates a new ServiceNow incident when malware is detected so that a member of your response team can manage and address the issue.

Note: Before creating a ServiceNow response action rule, the AlienApp for ServiceNow must be enabled and connected to your ServiceNow instance. See Configuring the AlienApp for ServiceNow for more information.

After you create a rule, new events, alarms, or vulnerabilities that match the rule conditions will trigger the ServiceNow response action to create a new incident. The rule does not trigger for existing events, alarms, or vulnerabilities.

You can create a new rule in one of two ways:

  • From an Applied Response Action: You can automatically create a rule using the response action that you apply to an existing alarm or event. This makes it easy to set the matching conditions for the rule based on the existing item and use the same settings that you applied to that item.

    In the confirmation dialog box, click Create rule for similar alarms or Create rule for similar events.

    Create a new rule using the ServiceNow response action you applied

  • From the Rules page: The Rules page provides access to all of your orchestration rules. The Orchestration Rules list includes suppression rules, alarm rules, event rules, filtering rules, notification rules, and response action rules. You can create new rules using the specific matching conditions that you define, as well as edit, delete, and enable or disable rules. See Orchestration Rules for more information about managing orchestration rules.

    Go to Settings > Rules and select Response Action Rules on the left navigation panel. Then click Create Response Action Rule to define the new rule.

    Create a new response action rule

To define a new ServiceNow response action rule

  1. Enter a name for the rule.

  2. Select the App Action for the rule and specify the information for the ServiceNow incident.

    The ServiceNow Parameters that you set will depend on the action that you select.

    Create a new ServiceNow response action rule

    See AlienApp for ServiceNow Orchestration for more information about the supported actions.

  3. At the bottom of the dialog box, set the Rule Condition parameters to specify the criteria for a matching alarm or event to trigger the rule.

    Set the matching conditions for triggering the rule

    • If you create the rule from an applied action, this section provides suggested property/value pairs from the selected alarm or event that you can use as conditions for the rule. Click the icon to delete the items that you do not want to include in the matching conditions. You can also add other conditions that are not suggested.
    • If you create the rule from the Rules page, you must use the Add Condition and Add Group functions to define the property/value pairs that you want to use as conditions for the rule.
    • At the bottom of the dialog box, click More to display the optional multiple occurrence and window length parameters.
  4. Click Save Rule.
  5. In the confirmation dialog box, click OK.