Use Remote Support to allow the AlienVault Technical Support team to access and diagnose the components identified in a support ticket. USM Anywhere offers remote technical support through the USM Anywhere Sensor console. All data exchanged with AlienVault Support is encrypted for security. The information exchanged is only available to AlienVault Support and Engineering teams.
Typically, you open a ticket with AlienVault Support first and only establish a remote support connection upon their request. You can establish multiple sessions using the same ticket number for different sensors. But a support engineer could ask you to open a new ticket if it is an unrelated issue. During the remote support session you can communicate with the AlienVault Technical Support team by phone or email at any time.
This section includes the following topics.