Some of our customers have reported that their website was blocked by AlienVault, because their website got flagged as being malicious. When that happens and you believe it is a mistake, follow this procedure to submit a request for your website to be removed from the AlienVault Reputation List.
- Go to the Global Threat Dashboard on the AlienVault website.
In the Lookup an IP search box, enter your IP address:
If it shows the IP address you entered as malicious, click the View Details button:
Note: If this is the first time you use this feature, a message opens asking you to enter your email address to learn about the threat.
Enter your email address or click No, I'm not worried about security breaches.
On the Threat Alert Details page, click Flag this IP for Review:
The entry will be reviewed and re-classified.