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AlienVault® USM Appliance™

Known Issue: Configuration Backup List not Refreshing

Reported Version: 5.2
Deployment: All deployments
AlienVault Ticket ID ENG-102581

This is a workaround for the known defect affecting version 5.x of AlienVault USM Appliance in that the configuration backup list in the Web UI is not refreshing to show recently run backups.

Symptoms of this defect are that the configuration backup list does not reflect the contents of the /var/alienvault/backup directory.

This gives the end user the impression that the configuration backup has not been run whereas in actual fact it has completed and the file is present in the correct directory.

The downside of this is that the configuration backup cannot be downloaded through the Web UI as normal and must be manually extracted from the system using the command line.

This can be done by following the steps below:

1. SSH to the AlienVault appliance, you will be presented with the AlienVault Setup Menu.

2. Select "Jailbreak System".

3. Run the following command in the command line which will list the contents of the /var/alienvault/backup directory.

The contents will be listed in reverse order by timestamp with the most recent configuration backup towards the bottom of the list:

USM:~# ls -lart /var/alienvault/backup/
total 260744
drwxrwxr-- 5 root  alienvault     4096 Apr 24  2015 ..
drwxrwxr-- 5 root  alienvault     4096 Aug 24  2015 configuration_USM_1440404985
drwxrwxr-- 2 avapi alienvault     4096 Oct  6 10:52 downloaded
-rw-r--r-- 1 root  root       26409244 Mar  4 09:15 configuration_USM_1457082891.tar.gz
-rw-r--r-- 1 root  root       26458209 Mar  7 09:10 configuration_USM_1457341832.tar.gz
-rw-r--r-- 1 root  root       26454645 Mar  8 10:54 configuration_USM_1457434431.tar.gz
-rw-r--r-- 1 root  root       26803216 Mar  9 09:06 configuration_USM_1457514402.tar.gz
-rw-r--r-- 1 root  root       26806519 Mar 10 09:22 configuration_USM_1457601757.tar.gz
-rw-r--r-- 1 root  root       26807686 Mar 11 08:47 configuration_USM_1457686037.tar.gz
-rw-r--r-- 1 root  root       26809940 Mar 14 08:58 configuration_USM_1457945876.tar.gz
-rw-r--r-- 1 root  root       26806299 Mar 15 09:05 configuration_USM_1458032733.tar.gz
-rw-r--r-- 1 root  root       26802206 Mar 16 07:00 configuration_USM_1458111600.tar.gz
-rw-r--r-- 1 root  root       26804798 Mar 21 08:58 configuration_USM_1458550696.tar.gz
drwxrwxr-- 4 root  alienvault     4096 Mar 21 08:58 .
-rw-r--r-- 1 root  alienvault     3320 Mar 21 09:14 .sum.dat

i.e. in the example above the file "configuration_USM_1458550696.tar.gz" is the latest configuration backup.

4. Now that you can confirm that the configuration backup is present you can extract it from the USM Appliance system for safe keeping or for use in the configuration backup and restore process.

To do this you can use any SCP application; for example, WinSCP (for Windows) or SCP command (for Linux).

Configuration Backup and Restore: Back Up and Restore System Configuration