|AlienVault Ticket ID||ENG-102560|
Users with login names that include an underscore, for example, av_test, are unable to see their traffic captures in the web UI of AlienVault USM Appliance.
Only the traffic captures made by users without an underscore are visible in the Web UI.
Login as the admin user and change the affected username by removing the underscore from it.
This will allow the affected user to view all future traffic captures without any issues.