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AlienVault® USM Appliance™

Known Issue: Error "Illegal:Description" While Editing Tickets

Reported Version: 5.3
Fixed Version 5.3.4
Deployment: All deployments
AlienVault Ticket ID ENG-104207

Description

In AlienVault USM Appliance, after attempting to save ticket data in Analysis > Tickets, sometimes an Illegal:Description error occurs:

Illegal description error in Analysis > Tickets

Also the error can be shown in the description when the ticket is saved:

Illegal description error in description field

Workaround

This error message is caused when you try to insert any special character in the description field, like symbols "[" and "]". Removal of the characters should remove the error message.