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AlienVault® USM Appliance™

Known Issue: Error When Refreshing Alarm Details Page

Reported Version: 5.3
Deployment: All deployments
AlienVault Ticket ID ENG-103921


In AlienVault USM Appliance, when checking alarm details with the Firefox browser, if you refresh the page by pressing the F5 key, you get the error below:

Error when refreshing using F5 in Firefox

If you refresh the screen with F5, you will receive an error similar to the one seen in the following images:

F5 refresh error in Firefox in Alarm screen


This problem only happens when using a Firefox browser.

The workarounds would be:

  • Use a browser other than Firefox.
  • Go directly to the alarm and alarm events you are interested in.
  • Avoid pressing F5 to refresh.