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AlienVault® USM Appliance™

Search for and Close Tickets

Applies to Product: USM Appliance™ AlienVault OSSIM®

USM Appliance lets you search for a particular ticket and use various search criteria to help you refine your results. The tickets from the search can be reviewed and closed individually, or all together as a batch.

Search for Tickets

To filter the displayed tickets

  1. Go to Analysis > Tickets and select Simple Filters or Advanced Filters.

    Simple Filters is the default search view, while the Advanced search allows for more filters for fine-tuning the results.

  2. Input the filter values and then click Search.

Close or Delete Tickets

To close or delete tickets

  1. Go to Analysis > Tickets, and do a search to filter for the tickets you want to find.
  2. Click the checkbox next to the tickets you want to select for closing or deletion. To select all of the tickets from your search, click the top checkbox in the header.
  3. Click Actions and then click either Close or Delete.