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Automatic ticket notificaction by email not working.

frodriguezcastanofrodriguezcastano

Hello everybody,

I configured a gmail account in the USM server. I have some actions (e.g. phishing) configured to send emails and it works perfectly.
So I configured Send email notification in Yes and Maximum days for email notification in 1 under Configuration>Administration>Main>Tickets and I created like 20 tickets manually, setting my own user in charge.

The problem is that I only receive one single email notifying me about the tickets I am in charge and I don't know why I get just one and no the others.
I saw the logs in /var/log/mail*: mail.err and mail.warn are empty and, mail.log and mail.info are equal.

In mail.log I can see the emails sent by the actions I have configured:
Aug 23 20:20:57 VirtualUSMAllInOne postfix/pickup[2114]: F11801048E54: uid=0 from=<root>
Aug 23 20:20:57 VirtualUSMAllInOne postfix/cleanup[4721]: F11801048E54: message-id=<[email protected]>
Aug 23 20:20:57 VirtualUSMAllInOne postfix/qmgr[27366]: F11801048E54: from=<[email protected]>, size=12929, nrcpt=1 (queue active)
Aug 23 20:21:00 VirtualUSMAllInOne postfix/smtp[4727]: F11801048E54: to=<[email protected]>, relay=74.125.70.109[74.125.70.109]:587, delay=3.7, delays=0.18/0.04/2.3/1.2, dsn=2.0.0, status=sent (250 2.0.0 OK 1503530460 i127sm1471675ita.3 - gsmtp)
Aug 23 20:21:00 VirtualUSMAllInOne postfix/qmgr[27366]: F11801048E54: removed

When I create a new ticket litearlly nothing appears in mail.log.
These are the lines from the unique mail I have recieved:
Aug 23 19:40:02 VirtualUSMAllInOne postfix/smtpd[24328]: connect from localhost[127.0.0.1]
Aug 23 19:40:02 VirtualUSMAllInOne postfix/smtpd[24328]: 9876510406E0: client=localhost[127.0.0.1]
Aug 23 19:40:02 VirtualUSMAllInOne postfix/cleanup[24339]: 9876510406E0: message-id=<[email protected]>
Aug 23 19:40:02 VirtualUSMAllInOne postfix/smtpd[24328]: disconnect from localhost[127.0.0.1]
Aug 23 19:40:02 VirtualUSMAllInOne postfix/qmgr[27366]: 9876510406E0: from=<[email protected]>, size=1971, nrcpt=1 (queue active)
Aug 23 19:40:06 VirtualUSMAllInOne postfix/smtp[24340]: 9876510406E0: to=<[email protected]>, relay=74.125.70.109[74.125.70.109]:587, delay=4.3, delays=0.11/0.15/2.6/1.4, dsn=2.0.0, status=sent (250 2.0.0 OK 1503528006 p187sm1197578iof.54 - gsmtp)
Aug 23 19:40:06 VirtualUSMAllInOne postfix/qmgr[27366]: 9876510406E0: removed

Thank you!.

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Answers

  • Unsure from looking at the logs in your post, I would recommend a support ticket.
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