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Need help with OTX updates, getting an error related to Redis DB

Vivian DmelloVivian Dmello

New Life Form
Hi , I am having problems while using open threat exchange. It seems that it can not update the data. There are some error messages, so I need your help.

Version: Latest 5.4.3 (had to update through console as the UI update just keeps on showing updating)

Web UI - 

There was an error retrieving the Pulse information: Error retrieving the Pulse Stats: Redis DB keys cannot be loaded. Reason = ''NoneType' object has no attribute 'zrange''

api.log also has the wrong message:

2017-11-28 20:02:17,769 alienvault-api [ERROR]: OTX: It wasn't possible to retrieve the Pulse list: Error retrieving the Pulse List: Redis DB keys cannot be loaded. Reason = ''NoneType' object has no attribute 'zrange''
2017-11-28 20:02:25,436 alienvault-api [ERROR]: OTX: It wasn't possible to retrieve the Pulse summary: Error retrieving the Pulse Stats: Redis DB keys cannot be loaded. Reason = ''NoneType' object has no attribute 'zrange''
2017-11-28 22:02:05,128 alienvault-api [ERROR]: OTX: It wasn't possible to retrieve the Pulse summary: Error retrieving the Pulse Stats: Redis DB keys cannot be loaded. Reason = ''NoneType' object has no attribute 'zrange''
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