• Support
  • Forums
  • Blogs
A New Community Experience is Coming! For more information, please see our announcement.

Cannot get the Plugins from Sensor


New Life Form
On some (not all) assets, when I try to add a plugin, I get a message "Cannot get the Plugins from Sensor"

Share post:


  • snv,

    When you check the assets which are getting the error, are they all assigned to a specific sensor?

    Please check to make sure you do not have a dummy sensor assigned (netflow) to which the assets were added, or that you had not previously removed a sensor and the assets are assigned to a historical entry for the non-existent sensor.

    If this is not the case, you will need to check that the sensor is reachable on TCP port 22 (ssh) and TCP port 40001-40005,40011 for AlienVault API services.
Sign In or Register to comment.