Unified Security Management: Complete, Simple, & Affordable.

AlienVault’s Unified Security Management™ (USM) products provide a way for organizations with limited security staff and budget to address compliance and threat management needs. With all of the essential security controls built-in, and continuous threat intelligence updates from AlienVault Labs, USM provides unparalleled security visibility.

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AlienVault Support – the assistance you need, when you need it

AlienVault offers a variety of maintenance and support options to meet the needs of its various and diverse customers. Our AlienVault support offerings include customer support service featuring expert technical support engineers who are available by phone, online by email. In addition, you’ll have access to our AlienVault Knowledgebase, on-demand product training and videos, detailed descriptions of resolved issues and more.

Easy-to-use technical resources – without the hassle

AlienVault Support & Maintenance programs help you maintain your critical security objectives with prompt, effective assistance and resources.

Key Support & Maintenance Features:

  • Access to minor releases and patch updates
  • Superior security knowledgebase and expertise on network infrastructure
  • On-demand training and step-by-step video tutorials
  • Flexible reporting & response – contact us via phone, email, and the web

Maintenance and Replacements – just a click away

AlienVault offers a LightSpeed Replacement Service for all hardware appliances. If you ever have an issue with your hardware a replacement unit will be shipped with priority shipping within 48 hours of being informed of the issue. After three years of LightSpeed Replacement Service, you will be entitled to a FREE hardware upgrade. LightSpeed replacement is free for the first year with any hardware appliance purchase.

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Each alarm provides detailed and customized instructions on how to respond and investigate.
Executive dashboards provide overviews and click-through details about your security and compliance posture.
All you need to know about an asset for incident response and investigations – in one window.
Automated asset discovery provides granular details on all discovered devices in your network.
Targeted guidance eliminates the guesswork associated with integrating data sources and provides precise suggestions for improving visibility.
Built-in network flow analysis provides all the data you need for in-depth investigations – including full packet capture.
Secure storage of raw event data satisfies regulatory compliance requirements while an easy-to-use interface allows for quick searches.
Identify malicious actors attempting to interact with your network using our dynamic IP reputation data.
Real-time security intelligence identifies attackers and their methods for effective incident response.
Centralized, integrated "how to" documentation for all you need to know about USM.
Built-in network IDS, host-based IDS, and wireless IDS results in more accurate event correlation, faster deployment and simpler management.
Built-in vulnerability assessment simplifies security monitoring and speeds remediation.
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