Managed Appliance Service

AlienVault’s Managed Appliance Service (MAS) provides you with a proactive, expert service that accelerates and simplifies your ability to maintain the performance and security of your USM assets.

The MAS enables you to focus on responding to threats and improving your security posture while AlienVault handles the essential maintenance of up to 15 AlienVault USM appliances (All-in-One, Sensor, Logger, Server) for one low price

The Managed Appliance Service includes both hourly health checks and monthly updates for up to 15 AlienVault USM devices, for one low price:

  • Hourly check-ups of all your AlienVault devices (hardware appliances, virtual appliances, or cloud appliances) to ensure your appliances are running as effectively as possible.
  • Seamless monthly updates managed by AlienVault Support
  • Fast Identification, diagnosis and problem resolution

Most support programs are designed to be reactive — once an appliance stops working, the support team jumps on the problem. Our Managed Appliance Service is different — it ensures your AlienVault USM devices are healthy, fully functional and problem-free, providing continuity to your threat detection and response capabilities.

The Managed Appliance Service Includes:

Hourly Health
Checks

Every hour, AlienVault performs the following steps as part of the health check. (Whether you have All-in-One appliances or separate USM components, the checks are the same):

Monthly Updates

Every month our expert certified engineers update your appliance to the latest AlienVault firmware version to ensure that your threat detection, response, and regulatory compliance capabilities are fully up to date.

  • Ensuring your USM appliance has the latest Threat Intelligence updates installed
  • Verifying the integrity of USM packages installed on your system
  • Checking all USM processes
  • Confirming USM disk usage is within expected thresholds, as well as swap, connectivity and database health
  • Ensuring that all AlienVault devices in your deployment are running the latest firmware, including ad-hoc updates and patches
  • Verifying that the update was successful and that the appliance is functioning correctly
  • Deploying the update in a time window that minimizes disruption to security and network operations

Note: Services are delivered remotely.

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Detailed list of system checks delivered as
part of the hourly health check:

Every hour, AlienVault performs the following steps as part of the health check. (Whether you have an All-in-One appliance or separate USM components, the checks are the same.):

USM Server

  • AlienVault automated diagnostic tool will encrypt all data sent to our server
  • Evaluate Server logs to analyze disk usage, CPU usage and database usage, and take corrective action before critical situations arise
  • Identify last event processed to verify regular data collection
  • Verify that DB backups are running as expected and being cleared out
  • Monitors DB size and raw log size, to prevent uncontrolled growth
  • Check for any defunct processes and disk space
  • Identify dropped packets
  • Verify hardware profile poackages
  • Log any issues as support tickets for resolution
  • Take corrective action as necessary to resolve logged issues
  • Assign to support queue if issue cannot be resolved in two hours

Sensor

  • AlienVault automated diagnostic tool will encrypt all data sent to our server
  • Monitors DB size and raw log size, to prevent uncontrolled growth
  • Check for any defunct process and disk space
  • Log any issues as support tickets for resolution
  • Check for any defunct processes and disk space
  • Log any issues as support tickets for resolution
  • Take corrective action as necessary to resolve the logged issues
  • Assign to support queue if issue cannot be resolved in two hours

Logger

  • AlienVault automated diagnostic tool will encrypt all data sent to our server.
  • Check overall disk usage
  • Log any issues in Salesforce as support tickets for resolution
  • Take corrective action as necessary to resolve the logged issues
  • Assign to support queue if issue cannot be resolved in two hours

Let's Go!

Contact AlienVault for more information about the Managed Appliance Service, and how we can accelerate and simplify your ability to maintain the security of your USM assets.

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