LevelBlue Professional Services
Get Expert Help with Your Implementation & Optimization
LevelBlue Professional Services are available to help you tailor your implementation and support your key business initiatives for USM Anywhere® and LevelBlue Threat Detection and Response for Government. Whether you are deploying these solutions for the first time or looking for post-implementation “fine tuning” of your existing environment, the Professional Services team is ready to help you reach your goal.
Services to help meet your goals
Our team can support your USM Anywhere and LevelBlue Threat Detection and Response for Government deployment with the following types of implementation services:
- Initial Configuration and Update
- Sensor Deployment
- Asset Discovery
- Configuring Vulnerability Scan and Scheduling
- Log Forwarding Configuration
- Orchestration Rule Configuration
- Custom Report Creation
- AlienApp® Configuration
- Notification and Alerts Configuration
- Custom View and Reporting
- Knowledge Transfer
Our process
Engage
The process begins after purchasing LevelBlue Professional Services directly with our sales team. For USM Anywhere customers, we then connect you to one of our certified consultants that matches your goals. For LevelBlue Threat Detection and Response for Government, you will be connected with a U.S. based LevelBlue Consultant.
Design
This is where we go to work for you. The key to creating a remarkable experience is our passion to drive and deliver results. Collaborating with your team, our consultants deliver solutions based on best practices, industry standards, and experience to help you experience value quickly and aid in protecting your infrastructure.
Requirements
We will contact you to schedule a meeting at your convenience to outline your goals for implementation.
Results
We aim to keep earning your business by providing extraordinary service and hope that you will look to us for your future professional services needs.
LevelBlue Certified Professional Services Partners
LevelBlue works with expert deployment partners to assist customers with initial deployment, configuration, and customization. Each partner has completed extensive product training and has successfully completed many engagements at customer sites. To scope an engagement for your specific environment, please contact us.
* LevelBlue Certified Professional Services Partners undertake their respective obligations as independent contractors. Being a LevelBlue Cybersecurity Certified Professional Services Partner does not, and is not intended to, create any employment, agency, distributorship, franchise, joint venture, legal partnership, or other similar legal relationship between such Certified Professional Services Partners and LevelBlue or its affiliates.
FAQ
What is the cancellation policy for Professional Services hours?
We require 48 hours cancellation notice prior to your scheduled consultation. Requests made less than 48 hours in advance of your consultation will result in the loss of hours in accordance with the schedule outlined below:
< 48 hours: You will forfeit half of the scheduled appointment time (e.g. 2-hour appointment // 1 hour lost)
No Show, Same-day Cancellation: The entire scheduled appointment time is forfeited.
Who delivers Professional Services?
Many of our services are subcontracted to external consultants. Our full list of these consulting organizations is at the bottom of the page. For LevelBlue Threat Detection and Response for Government, you will be connected with a U.S. based LevelBlue Consultant to kick off the process.
What is my expiration date for Professional Services?
Your Professional Services hours are valid for up to 180 days after purchase.
For any concerns please email us at DL-CyberCareTeam@att.com
How do I get in touch with my consultant?
You should have received an introductory email from our Professional Services team. This email includes useful information to connect you with your assigned consultant. Please coordinate time to meet with your consultant and begin the process. Haven’t received a follow-up email? Please notify us as DL-CyberCareTeam@att.com and we will get you taken care of right away!
Not the primary contact? Please notify us at DL-CyberCareTeam@att.com for contact info.
How much time do I have remaining with Professional Services?
Please contact your consultant directly or email us at DL-CyberCareTeam@att.com
Not satisfied with your consultant?
Please contact Professional Services via email at DL-CyberCareTeam@att.com