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Support

We’re dedicated to making you successful with AlienVault.

We offer several ways for you to get support on our products & free services:

LightSpeed Customer Support

Lightspeed Support is for customers with an active Support & Maintenance Contract for the AlienVault USM product line. You get access to our world-class support organization in addition to our Support portal where you can submit and track support cases online. Create and manage your support cases – Log in to get started.

Free Online Support for AlienVault USM & OSSIM

Here you will find free support resources that are available to all users of AlienVault USM, OSSIM and our Free Services.

Product Training

AlienVault training helps to enable organizations of all sizes to quickly detect and effectively respond to the latest threats.  Led by security professionals, AlienVault training classes provide the instruction and hands-on practice needed to design, install, deploy, configure, and operate our Unified Security Management products.

Click here to see a description of the AlienVault Unified Security Management training course and see a list of upcoming training dates and locations.

To discuss pricing and/or secure a spot in an upcoming class, please email training@alienvault.com.  

Contact Us

Not sure how or where to get your question answered? No, problem. We are here to help. Feel free to contact us directly at +1 (888) 613-6023 or +1 (650) 713-3333. Or, send an email to support@alienvault.com.

Ready to renew your support contract?

Need to renew your support contract? Email us at  supportrenewals@alienvault.com.

Your success is our mission!

Check out our new Health Check offering to ensure you are getting the most out of your USM implementation. Learn More

Effective March 17, 2014, AlienVault has switched to a new Support System. If you have not logged in since March 17, 2014, click Set Up Support User and Enter your email address (“User Name”). You’ll receive an email with a link.

Set Up Support User Returning Support User