Select Services Custom for You
Our team can support your AlienVault deployment with the following types of implementation services:
- Initial Configuration and Update
- Asset Discovery
- Policy Creation
- Data Source Enablement
- OSSEC Deployment and Event Collection
- Running an OpenVAS Scan and Result Observation
- File Integrity Monitoring and Testing
- Adding Remote Sensors and Observing Dashboard Results
- Enabling Logging
- Running Suricate
- Knowledge Transfer
AlienVault Health Check
Our Health Check services ensure optimal performance and configuration of your AlienVault implementation, eliminate performance bottlenecks, and improve response times. Find out more ›
Whether you’re looking for experts to advise, transform or enhance your network infrastructure, we have the knowledge and talent to make it happen.
The process begins after purchasing AlienVault Professional Services directly with our sales team. We then connect you to one of our best certified consultants that matches your goals to begin the scheduling process.
Our certified engineer will contact you to schedule a meeting at your convenience to outline your current challenges. Figure out what your goals are, and what you would like to achieve.
This is where we go to work for you. The key to creating remarkable experiences is our passion to drive and deliver results. Collaborating with your team, our consultants deliver solutions based on best practices, industry standards, and experience to ensure your infrastructure is as secure as it can be.
We deliver your custom solution to you for acceptance. We intend to keep earning your business through providing better service and hope that you will look to us for your deployment and configuration needs.
AlienVault Certified Professional Services Partners
AlienVault has selected several “elite” deployment partners to assist customers with initial deployment, configuration and customization. Each of these partners have been assessed by our Solution Architect team to ensure their skills meet our high standards. Each has been through extensive product training and has successfully completed many engagements at customer sites. To scope an engagement for your specific environment, please contact us.
Professional Services FAQ
What is the cancellation policy for Professional Services hours?
We require 48 hours cancellation notice prior to your scheduled consultation. Requests made less than 48 hours in advance of your consultation will result in the loss of hours in accordance with the schedule outlined below:
< 48 hours: You will forfeit ½ of the scheduled appointment time (i.e. 2 hour appointment // 1 hour lost)
No Show, Same-day Cancellation: The entire scheduled appointment time is forfeited.
Who Delivers Professional Services?
We subcontract 100% to external consultants. Check out our list of consultants here >
What is my expiration date for Professional Services?
Your Professional Services hours are valid for up to 90 days after purchase. MSSP's have up to 180 days after purchase.
For any concerns please email us at [email protected]
How do I get in touch with my consultant?
As the Point of Contact (POC), by now, you should have received an introductory email from our Professional Services team. This email includes useful information and will connect you with your assigned consultant Please coordinate some time to meet with your consultant and begin the process. Haven’t received a follow-up e-mail? Please notify us as [email protected] and we will get you taken care of right away!
Not the primary contact? Please notify us at [email protected] for contact info.
How much time do I have remaining with Professional Services?
Please contact your consultant directly or email us at [email protected]
Not satisfied with your consultant?
Please contact Professional Services via email at [email protected]