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Lightspeed Customer Support

Lightspeed support is offered to customers with an active Support & Maintenance Contract for the AlienVault USM product line. It provides access to our world-class support organization, in addition to our support portal where you can submit and track support cases online.
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Introducting AlienVault USM Health Checks

Effective March 17, 2014, AlienVault has switched to a new Support System. If you are a current customer and have not logged in since March 17, 2014, click "Set Up Support User" and enter your information. You will place a request for access to the Customer Portal.

Set Up Support User Returning Support User

Free Online Support & Training Resources

for AlienVault USM, OSSIM, & Our Free Services

Get Security Visibility Immediately


Search for anwers, ask questions,
& connect with peers.

Respond to Issue Rapidly

Documentation &
Training Videos

Explore Quick Start Guides,
product manuals, & training videos.

Classroom Training

Hands-On Courses Led By Security Pros

AlienVault training helps to enable organizations of all sizes to quickly detect and effectively respond to the latest threats. Led by security professionals, AlienVault training classes provide the instruction and hands-on practice needed to design, install, deploy, configure, and operate our Unified Security Management products.

Click here to see a description of the AlienVault Unified Security Management training course and see a list of upcoming training dates and locations. We also broadcast some of our classes online so that you can participate remotely!

To discuss pricing and/or secure a spot in an upcoming class, please email training@alienvault.com.


Contact Us

Not sure how or where to get your question answered? No problem. We are here to help.

Feel free to contact us at
+1 (888) 613-6023 or +1 (650) 713-3333.

Or, send an email to:

Ready to Renew Your
Support Contract?

Need to renew your support contract?
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Lightspeed Replacement

This services replaces bad equipment & guarantees your hardware is never out of date. Email us for more information >

Your Success Is Our

Check out our new Health Check offering to ensure you are getting the most out of your USM implementation. Learn More >