Stellar Resources for Our
Amazing AlienVault Customers

Support Services and Options

LightSpeed Support

LightSpeed technical support is offered to all USM Anywhere and USM Appliance customers with an active Support & Maintenance contract. With AlienVault’s LightSpeed Support you will receive direct access to AlienVault Certified Experts (ACE’s) where you can:

  • Work directly with an ACE to quickly analyze your specific challenges and bring them to rapid resolution
  • Receive instructions and guidance on how to properly configure AlienVault USM to achieve a specific behavior
  • Obtain help in identifying unique challenges you are trying to solve and learn best practices to get the most benefit from the product
  • Use as a single point of contact for RMA’s, software defects and product suggestions (we love those)
  • Use the Online portal to submit, update, check status and manage all support cases

USM Anywhere Service and Support Offerings

Expanded
Support Offerings

In addition to AlienVault’s expert LightSpeed Support included with all AlienVault USM solutions, customers can take advantage of expanded Support offerings available for the Standard and Premium Editions of USM Anywhere. This optional Support package includes 24x7 Support to extend our default technical support services, as well as faster initial responses times for all support cases.

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LiftOff
Packages

AlienVault USM Anywhere LiftOff Packages are designed for every customer to get up and running quickly on USM Anywhere.  Each LiftOff Package includes Implementation Services and Training.  Implementation Services help you get your USM Anywhere deployment installed, configured, and optimally tuned to your environment. Training provides you with hands-on product training and expert guidance to help you manage and use your USM Anywhere solution.

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Professional
Services

AlienVault Professional Services offer a wide variety of options to help you deploy AlienVault USM Anywhere for the first time, implement additional AlienVault products, or deliver post-implementation “fine-tuning” of your existing environment. Our industry and application experts are available when you need them to help you reach your key business goals.

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AlienVault® Classroom Training

Hands-On Courses Led By Security Pros

AlienVault training helps to enable organizations of all sizes to quickly detect and effectively respond to the latest threats. Led by security professionals, AlienVault training classes provide the instruction and hands-on practice needed to design, install, deploy, configure, and operate our Unified Security Management products.

Click here to see a description of the AlienVault Unified Security Management training courses and see a list of upcoming training dates and locations. We offer most classes Live, Online (virtual) so you can participate in the complete training experience remotely.

To discuss pricing and/or secure a spot in an upcoming class, please email [email protected].

If you are a current AlienVault Customer and do not have a Customer Support Portal Login, click “Set Up Support User” and enter your information. You will place a request for access to the Customer Portal. All returning Users please select “Returning Support User”.

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