Welcome to AlienVault Support!

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Get Help from Our Support Team

Support Hours: Monday – Friday, 12am – 5pm PST
call us:(888) 613-6023 [toll-free]
(650) 713-3333 [worldwide]
+34 672 308 632 [emea]
free trial support:trialsupport@alienvault.com
 
online tickets

Self-Service
Support Options

Support Reference GuideSupport Reference Guide

Receive the best service & fastest problem resolution with our guide to AlienVault’s services & operating procedures.
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Support Services & Options

Lightspeed Support

Lightspeed support is offered to customers with an active Support & Maintenance Contract. With AlienVault’s Lightspeed Support you will receive direct access to AlienVault Certified Experts (ACE’s) where you can:

  • Work directly with an ACE to quickly analyze your specific challenges and bring them to rapid resolution
  • Receive instructions and guidance on how to properly configure AlienVault USM to achieve a specific behavior
  • Obtain help in identifying unique challenges you are trying to solve and learn best practices to get the most benefit from the product
  • Use as a single point of contact for RMA’s, software defects and product suggestions (we love those)
  • Use the Online portal to submit, update, check status and manage all support cases
Lightspeed
Replacement
 Health Check
Service
 Managed
Appliance Service
This advanced replacement service ensures against unforeseeable hardware failures by shipping you a new machine or replacement part (in most cases) the day it is reported. Choose from a free one-hour tune-up or a deeper diagnostic review. Our Health Check services ensure optimal performance and configuration of your AlienVault implementation, eliminate performance bottlenecks, and improve response times. This remote service enables you to focus on responding to threats and improving your security posture while AlienVault handles the essential maintenance of your appliances with regularly scheduled check-ups and monthly updates.
Learn More Learn More Learn More

Effective March 17, 2014, AlienVault has switched to a new Support System. If you are a current customer and have not logged in since March 17, 2014, click "Set Up Support User" and enter your information. You will place a request for access to the Customer Portal.

Set Up Support UserReturning Support User

Classroom Training

Hands-On Courses Led By Security Pros

AlienVault training helps to enable organizations of all sizes to quickly detect and effectively respond to the latest threats. Led by security professionals, AlienVault training classes provide the instruction and hands-on practice needed to design, install, deploy, configure, and operate our Unified Security Management products.

Click here to see a description of the AlienVault Unified Security Management training course and see a list of upcoming training dates and locations. We also broadcast some of our classes online so that you can participate remotely!

To discuss pricing and/or secure a spot in an upcoming class, please email training@alienvault.com.