Welcome to AlienVault Support!
Support Services and Options
LightSpeed technical support is offered to all USM Anywhere and USM Appliance customers with an active Support & Maintenance contract. With AlienVault’s LightSpeed Support you will receive direct access to AlienVault Certified Experts (ACE’s) where you can:
- Work directly with an ACE to quickly analyze your specific challenges and bring them to rapid resolution
- Receive instructions and guidance on how to properly configure AlienVault USM to achieve a specific behavior
- Obtain help in identifying unique challenges you are trying to solve and learn best practices to get the most benefit from the product
- Use as a single point of contact for RMA’s, software defects and product suggestions (we love those)
- Use the Online portal to submit, update, check status and manage all support cases
USM Anywhere Service and Support Offerings
AlienVault offers expanded Support offerings included with the Standard and Enterprise Editions of USM Anywhere. With the Standard Edition, customers receive 24x5 Support and initial response times within 2 hours for Severity 1 support cases. With the Enterprise Edition, customers receive 24x7 Support and initial response times within 1 hour for Severity 1 support cases.
AlienVault Success Services are designed to help you get the most out of your USM Anywhere solution. Included with the Standard and Enterprise Editions of USM Anywhere, Success Services are comprised of Technical Success Checks delivered by an AlienVault Technical SME, who periodically reviews your USM Anywhere architecture & optimizes it for maximum performance.
AlienVault USM Anywhere LiftOff Packages are designed for every customer to get up and running quickly on USM Anywhere. Each LiftOff Package includes Implementation Services and Training. Implementation Services help you get your USM Anywhere deployment installed and configured so that you can begin detecting threats within your first day of installation. Training provides you with the direct product training to help you deploy, manage, and use your USM Anywhere solution.
AlienVault® Classroom Training
Hands-On Courses Led By Security Pros
AlienVault training helps to enable organizations of all sizes to quickly detect and effectively respond to the latest threats. Led by security professionals, AlienVault training classes provide the instruction and hands-on practice needed to design, install, deploy, configure, and operate our Unified Security Management products.
Click here to see a description of the AlienVault Unified Security Management training courses and see a list of upcoming training dates and locations. We offer most classes Live, Online (virtual) so you can participate in the complete training experience remotely.
To discuss pricing and/or secure a spot in an upcoming class, please email [email protected].
If you are a current AlienVault Customer and do not have a Customer Support Portal Login, click “Set Up Support User” and enter your information. You will place a request for access to the Customer Portal. All returning Users please select “Returning Support User”.
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