AlienVault Support

  Health Check
Appliance Service
Lightspeed support is offered to customers with an active Support & Maintenance Contract. It provides access to our world-class support organization, in addition to our support portal where you can submit and track support cases online.   Choose from a free one-hour tune-up or a deeper diagnostic review. Our Health Check services ensure optimal performance and configuration of your AlienVault implementation, eliminate performance bottlenecks, and improve response times.   This remote service enables you to focus on responding to threats and improving your security posture while AlienVault handles the essential maintenance of your appliances with regularly scheduled check-ups and monthly updates.
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Effective March 17, 2014, AlienVault has switched to a new Support System. If you are a current customer and have not logged in since March 17, 2014, click "Set Up Support User" and enter your information. You will place a request for access to the Customer Portal.

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Free Online Support & Training Resources

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Classroom Training

Hands-On Courses Led By Security Pros

AlienVault training helps to enable organizations of all sizes to quickly detect and effectively respond to the latest threats. Led by security professionals, AlienVault training classes provide the instruction and hands-on practice needed to design, install, deploy, configure, and operate our Unified Security Management products.

Click here to see a description of the AlienVault Unified Security Management training course and see a list of upcoming training dates and locations. We also broadcast some of our classes online so that you can participate remotely!

To discuss pricing and/or secure a spot in an upcoming class, please email

Support Reference GuideSupport Reference Guide

Receive the best service & fastest problem resolution with our guide to AlienVault’s services & operating procedures.
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